Privacy Policy

Introduction

Ventus Silva Limited ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and store your personal information in compliance with the Data Protection Act 2018 and the UK GDPR.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact information (e.g., name, email address, phone number)
  • Business details (e.g., company name, job title)
  • Communications (e.g., messages or inquiries you send to us)
  • Usage data (e.g., how you interact with our website or services)
  • Payment details (e.g., credit card or billing information)


2. How We Use Your Information

We use your personal information to:

  • Provide our services, including consultations and tailored proposals.
  • Process payments and manage customer relationships.
  • Communicate with you about updates, offers, and new services.
  • Improve our website and services based on your usage.
  • Comply with legal obligations and protect our business.


3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual necessity: To fulfill a contract with you or take steps at your request prior to entering into a contract.
  • Legitimate interest: To communicate with you, respond to your inquiries, and improve our services.
  • Consent: Where you have provided consent, such as for marketing communications.


4. How We Share Your Information

We may share your personal data with:

  • Service providers (e.g., payment processors, IT support) to help us deliver our services.
  • Legal or regulatory authorities if required by law.
  • Other third parties only when necessary to protect our rights or comply with legal obligations.

We will never sell your personal data to third parties.


5. How We Store Your Information

We take appropriate security measures to protect your personal data. Your data is stored on secure servers, and we limit access to authorized personnel only. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.


6. Your RightsUnder the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data where it is no longer needed
  • Object to or restrict the processing of your personal data
  • Withdraw consent at any time (if consent is the legal basis for processing)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)


If you wish to make a Subject Access Request (SAR), you are entitled to receive a copy of your personal data. In most cases, we will not charge a fee for fulfilling your request. However, we may charge a reasonable fee if:

  • Your request is manifestly unfounded or excessive (for example, if it is repetitive).
  • You request additional copies of your personal data after the initial copy.


The fee will reflect the administrative cost of providing this information. We will inform you if a fee is applicable and provide a breakdown of the costs before processing your request.

To exercise any of these rights, please contact us at the details provided below.


7. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings. For more details, refer to our Cookie Policy.


8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email.


9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.

Copyright (C) 2024 Ventus Silva Limited. All Rights Reserved.